Overview

In this role, you'll handle and resolve client queries, develop strategies for improving client services, train other client services staff & interns, maintain business relationships with existing clients, and bring new clients on board together with our Business Development Officers.

Responsibilities

• Develop effective communication platforms for clients and staff.
• Inspire repeat-business from clients.
• Conduct customer service workshops and presentations.
• Monitor and measure client satisfaction.
• Liaise with different departments about client queries.
• Offer advice to clients on services and products.
• Develop surveys and capture client information.
• Participate in marketing campaigns.
• Deal with client requests and troubleshoot problems.

Requirements

• Degree in marketing, business administration, or similar.
• Min 2 years of experience with sales and marketing
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Can communicate in US English (both written and verbal)
• Tech-savvy and acquainted with office management procedures
• Competent working devices with stable internet connection

Ideal Software Familiarity

• Dialers (Avaya, RingCentral, etc.)
• Project Management (Trello, Asana, etc.)
• Google Workspace and/or MS Office Applications
• Calendly
• Slack
• Hubstaff
• Canva
• Folloup Boss
• Office Troop

Equipment Requirement

• Latest PC or Mac
• Reliable Internet Speed min of 25Mbps
• Headset and Webcam